What we collect

Forms: your name, email, phone, business name and message when you use our contact form, free audit or newsletter sign-up.
Audit data: the website address you ask us to check and the results of that check.
Calls and texts: when we run a front desk for a client, calls to that client's line may be recorded and transcribed, and we keep the texts sent to and from that line (see "Call recording and consent" and "Text messages (SMS)" below).
Analytics: we use Google Analytics to understand how visitors use this site (see "Cookies and analytics" below).
Campaign details: if you reach us from an ad or email link, we save the campaign tags in that link (such as the source and campaign name, and the click ID that Google, Meta or Microsoft ads add, such as gclid, fbclid or msclkid) for your visit and send them with your form so we know which campaigns work. We then remove these tags from the address bar so they don't travel with a link you share.

Cookies and analytics

We use Google Analytics 4 to count visits, see which pages are read and which buttons are used (for example, a click to call or a form sent). It sets first-party cookies and Google processes the data under its own privacy terms. We have turned off Google signals and ad personalisation, and no advertising cookies are set.

To opt out, turn on Global Privacy Control or Do Not Track in your browser: we honour both, and Google Analytics does not load at all. You can also install Google's Google Analytics opt-out browser add-on, or block or delete cookies in your browser settings.

Bookings, maps and bot protection

Calendly: when you book a call, the booking widget is provided by Calendly. It loads only when you open it, and what you enter there (such as your name, email and chosen time) is handled by Calendly under its own privacy terms and shared with us so we can hold the call.
Google Maps: our location pages show an embedded Google Map. Google may receive your IP address and set cookies when the map loads, under its own privacy terms.
Cloudflare Turnstile: our forms use Cloudflare Turnstile to check that a real person is sending them. Cloudflare processes technical information about your browser and device for this check, under its own privacy terms.

How we use it

To reply to you, send the report you asked for, provide the services you signed up for, and improve our site and services. We do not sell personal information.

Where your form details go

What you send through our forms is stored in our own systems and our CRM, and our email provider delivers our replies and the reports you ask for.

Call recording and consent

Our Always-On Front Desk answers calls for the businesses we work with, 24 hours a day. An assistant answers and books, our team reviews its calls every day, and a caller can be transferred to a person whenever one is needed.

Notice at the start of every call: callers hear a short message that they are speaking with the business owner's AI assistant and that the call may be recorded and transcribed. Florida law requires everyone on a call to agree before it is recorded, which is why the notice plays on every call, before anything else is said.
How consent is given: by staying on the line after the notice. If you don't agree, you can ask for a person or simply hang up.
Why we record: to book appointments and take messages accurately, to pass a clear summary to the business or our team when a call is transferred, and to check quality and improve how the assistant answers that business's calls.
Who can see recordings: the business you called, our team members who look after that business's front desk, and the phone and hosting providers that store them for us. We never sell recordings or transcripts.
How long we keep them: as set out in our agreement with the business you called. After that, we delete them.

When you call a business that uses our front desk, we handle the call on that business's behalf, and its own privacy policy also applies to your information. You can ask that business, or us, to see or delete a recording of your call.

Text messages (SMS)

We follow the Telephone Consumer Protection Act (TCPA) and the US mobile carriers' rules for business texting. That means:

Texts only with your consent: we only text people who have agreed to receive messages, for example by texting the business first, asking for a booking confirmation, or ticking the text-message box on a form.
What we send: appointment confirmations and reminders, replies to your questions and, where the business has asked for it, a request to review your visit. Message frequency varies with your bookings and conversations.
Registered sending: business texts are sent through registered A2P 10DLC campaigns (the carriers' registration system for business messages from standard local numbers), following carrier rules.
Opting out: reply STOP to any message to stop receiving texts, or HELP for help. You can also contact us using the details below. Message and data rates may apply.
No condition of purchase: you never have to agree to texts to buy from us or from the businesses we work with.
Your number stays private: mobile numbers, text-message opt-in data and consent are never sold or shared with third parties or affiliates for their marketing. We share them only with the providers that deliver the messages for us.

Who we share it with

Service providers that help us run the business, such as our hosting, email, phone (Twilio), calendar (Google), booking (Calendly), analytics (Google), bot protection (Cloudflare) and CRM providers, under their own privacy terms. We may disclose information if the law requires it.

How long we keep it

As long as we need it to provide the service or as the law requires, then we delete it.

Your choices

You can ask us to see, correct or delete your information, and unsubscribe from emails using the link in every email.

Contact

A Digital Agency, Sarasota, FL 34241. Email manish@adigitalagency.io or call +1-941-299-0335.

Privacy Policy