2,500 after-hours calls answered. 431 appointments booked.
- The problem
- Every call that came in after closing time went to voicemail.
- What we installed
- An Always-On Front Desk on the practice's line: our assistant answers, books into Google Calendar, and our team reviews calls every day.
- The numbers
- 2,500 after-hours calls answered, all of which would have gone to voicemail. 431 appointments booked — roughly one for every six calls.